Refund Policy

1. Monthly plans

Plan fees cover work performed during the billing month. If you cancel mid-month, we invoice through the end of that month and do not bill the next one — no partial-month refunds, and no cancellation fee.

If we miss a committed deliverable date for reasons within our control, you receive a credit of 25% of that month's fee, applied automatically to the next invoice.

2. First-month guarantee

If you are not satisfied within the first thirty days of a new monthly engagement, tell us in writing. We will refund your first month's fee in full and return your records in a standard export format.

3. Project and catch-up work

One-time projects such as catch-up bookkeeping or loan packaging are billed 50% at start and 50% on delivery. The starting deposit is non-refundable once work begins because the diagnostic and rebuild effort is front-loaded.

If we cancel a project before delivery, we refund any amount paid beyond the value of the work completed to that point.

4. Prepaid annual engagements

Annual prepayments are refundable on a pro-rata basis for full unused months, less any discount applied for prepaying.

5. Third-party costs

Fees paid to third parties on your behalf — government filing fees, lender application fees, software subscriptions — are not refundable by us once remitted.

6. How to request a refund

Email us with your company name, invoice number, and what went wrong. We acknowledge within two business days and issue approved refunds to the original payment method within ten business days.